Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBCUE203 Mapping and Delivery Guide
Conduct customer engagement
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | BSBCUE203 - Conduct customer engagement |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to respond effectively to customer engagement while complying with requirements and using a variety of communication methods.It applies to individuals who perform a range of mainly routine tasks, using limited practical skills and fundamental operational knowledge and who work under some supervision and guidance. No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Prepare for customer engagement |
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Element: Provide quality service in response to customer queries |
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Element: Arrange provision of product or service |
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Element: Respond to customer enquiries |
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